The opportunity to call the Beeline support service is provided to subscribers of this operator for free. To get an answer to your question, you can use your cell phone or the official website of the company.
Instructions
Step 1
You can call the Beeline support service at 0611 while inside the network. When using the services of another operator, dial the Moscow number (495) 974 88 88. Calls within the network will cost you free of charge, but a certain amount will be debited from your account for long distance calls. You can find out about the methods of communication with the Beeline operator from other Russian regions or foreign countries on the official website of the operator.
Step 2
Listen to the answering machine message for further instructions. You can select the appropriate item in the voice menu depending on the category to which your question belongs, having previously activated the tone mode by pressing the asterisk on the phone keypad. To directly call the Beeline operator, press the "0" key or just wait a while until the connection starts.
Step 3
Provide the operator with personal data depending on your question. If you want to find out information regarding financial transactions and documents, you will need passport data. It is also better to write down your phone number on a piece of paper in advance, as due to the rush and excitement, subscribers often forget it when asked by the support staff.
Step 4
Remember that customer service calls are usually recorded, so try to communicate politely and avoid being rude and insulting to employees. It is better to think over your conversation in advance, write down all the questions of interest on paper. Remember the operator's name when he calls him. If an employee speaks rudely or seems incompetent to you, you can complain about him to company management.
Step 5
Use the official website of the company to contact the Beeline operator. At the top of the page, you will see a "Ask a question" link. Click on it, then enter your question in the special field and click "Ask". If the consultant of the company is online, you will receive an answer immediately. Otherwise, go to the "Feedback" tab, where you can also ask a question and leave your coordinates. You will receive an answer within a few days.
