When returning defective goods to the store, it is important to follow certain rules. Knowledge of the established norms will allow you to feel confident when communicating with representatives of firms.
Necessary
- - sales receipt;
- - cash register receipt;
- - warranty card;
- - accessories for the phone.
Instructions
Step 1
After detecting a malfunction in the operation of your mobile phone, proceed with the preparation of important documents. Initially, you will need the following documents: a warranty card, cash register and sales receipt. Put all the accessories that came with the device in the box.
Step 2
Contact a specialist in receiving goods. Describe the nature of the malfunction of the mobile device. Show your sales receipt and warranty card. Give the mobile device to the store representative.
Step 3
According to the law, the company is obliged to accept the goods and deliver them to the service center. You may be asked to perform this procedure yourself. Take this opportunity if you want to get the conclusion of the SC as soon as possible.
Step 4
Please note that in case of a delay in the examination and repair, you will not be able to file a claim with the seller. If you are not sure about the quality of the service center, leave the product with a store representative.
Step 5
After receiving an opinion on the malfunction of the goods, demand that you provide you with a similar model of the device or pay monetary compensation. The firm has no right to deny you any of the specified requirements.
Step 6
In the event that the period for the examination and repair has exceeded 45 days, write a claim. Ask the company representative to read it and sign it. Take a copy of the document and give the original to the store employee.
Step 7
Remember that for each day of delay in the delivery of a repaired product or its equivalent, you have the right to demand 1.5% of its value. Those. if the repair lasts 75 days, then you should receive your mobile phone and monetary compensation in the amount of 45% of its cost.
Step 8
Do not conflict with store employees unless absolutely necessary. The majority of firms are happy to meet the client halfway, trying to solve the problem as soon as possible.
