When buying a phone in a store, sometimes you may find that it does not suit you, you found something much better, or the device is faulty. In any case, you can contact the seller with a request for a refund for the purchase. In this case, it is necessary to observe several important points.
Necessary
- - cash and sales receipt;
- - warranty card;
- - the passport.
Instructions
Step 1
When buying a phone, check the conditions of the store for the return of goods. Many sellers set specific rules for such a product. For example, you can get a refund if the device has never been used and it retained its original presentation. Receive a sales receipt and warranty card for the purchased phone. If you are denied such documents, then it is not recommended to make a purchase, since in most cases the goods will be of poor quality or broken.
Step 2
Apply within 14 days from the date of purchase of the phone to the store with the goods, receipts, warranty card and passport. As a rule, the issue of exchanging purchases for money is dealt with by a separate employee, with whom it is necessary to communicate about this.
Step 3
Be polite and calm, as much of the decision will be made on whether the person likes you or not. If your request for a refund is refused, write a written application addressed to the director of the selling company.
Step 4
In your written claim, include all the factors that may help you get money for the item. For example, the basis for satisfying the requirements of the buyer is the seller's incorrect consultation about the product.
Step 5
Do not forget to indicate your home address, to which you must receive a written response within 10 days, justifying the decision. If it was decided to satisfy your request, go to the store with all the documents and phone number and get your money back.
Step 6
Write a written claim for a refund for your phone if it breaks down during the warranty period. This right is regulated by Article 18 of the Law of the Russian Federation "On Protection of Consumer Rights". The seller has the right to conduct an examination of the breakdown in order to reveal that it belongs to the warranty case. After receiving a positive result, you have the right to receive money for the phone or exchange it for a new model.
