After purchasing a new expensive phone, after a while you suddenly discover a flaw in it and understand that the phone does not suit you for a number of objective reasons. Don't worry right away, as the situation can be corrected.
Instructions
Step 1
Since the mobile phone belongs to the class of technically complex goods, it can only be returned to the seller if it is found to be deficient. In order to get your money back, you just need to justify the presence of this drawback in it. For example, audio files are not played, or the phone spontaneously freezes or turns off.
Step 2
It is necessary to write a claim in which you insist on termination of the sales contract. It is important to note that the requirement can be written only one of two things: either a refund, or an exchange for another model, i.e. you cannot write "return or exchange". In addition, you should think about whether it is worth borrowing anything else from this store, after they sold you a faulty phone.
Step 3
It will not be superfluous to use the help of a lawyer or employees of the consumer protection bureau to draw up a claim. In its text, be sure to indicate the reason for the return, and also write that you insist on your presence during the examination of the phone, and deliver it yourself for verification. Until then, the phone should be with you.
Step 4
With a claim, go to the store and demand that the director or general manager sign it. After it is signed, the store must, within 10 days, conduct an examination and decide whether the goods are subject to return, while all costs are borne by it. If he does not do this within the prescribed period, then after its expiration, a penalty will be charged, amounting to 1% of the cost of the phone. This will not allow the store to delay making a decision for a long time.
Step 5
Be careful when giving your phone for an examination, because if the defects you declared are not confirmed during the examination, you will have to pay all the costs of the examination. Be persistent and don't be afraid to defend your interests. In this case, you will most likely get your money back.
