It happens that the phone you bought stops working after a few days, or even hours. Of course, such a device must be returned to the seller, but this can be done only knowing some of the rules.
Instructions
Step 1
The consumer protection law classifies telephones, computers, components as technically complex goods, so they can be returned to the store only if the purchase has not been more than 14 days old. Therefore, first look at the sales receipt or cashier's receipt. If there is no receipt, then think about how, in the event of a dispute, you can prove that you bought the phone exactly 2 weeks ago. Most likely, the seller will try to take the device from you for examination (he must make sure that you did not break it and did not penetrate inside the case), this is not a violation of the law, however, the examination period should not exceed 45 days.
Step 2
When handing over the device, write in two copies at once a claim addressed to the store director, in which you state the essence of your claims, as well as requirements - to return money, exchange goods, a commensurate reduction in cost.
Step 3
If the expert opinion says that your actions were the reason for the breakdown of the phone, then you cannot return the device, however, as well as hand it over for warranty repair, but if the expert comes to the conclusion that there is a technical flaw, the seller will offer you phone to be repaired. Here the decision is yours - you can agree to the repair and for its time take a phone similar to yours in the store, you can refuse and demand a refund (terminate the sales contract). As a rule, they are extremely reluctant to return the purchase amount, in which case you can arm yourself with the same claim written by you and go to the Society for the Protection of Consumer Rights. The dispute will be settled within 3 days.
Step 4
Remember that if your phone was repaired three times during the warranty period, then after the third repair you can safely refuse the device. Write a claim and demand the return of the full cost of the phone.
