If your phone breaks down, you shouldn't be very upset, as consumers have the right to return money for it and buy a new one. To do this, you must comply with a number of important conditions described in the legislation, and be patient, since not every seller will calmly accept your request.
Necessary
- - warranty card;
- - check.
Instructions
Step 1
Make sure that after purchasing the phone you still have a warranty card and a receipt. It is also imperative to keep the packaging of the device during the entire warranty period, as it may be needed to resolve a money-back dispute.
Step 2
Read the Law of the Russian Federation "On Protection of Consumer Rights". Before claiming your money back for a faulty phone, you need to make sure of the legality of your actions and know which articles of the law are on your side in order to freely operate them.
Step 3
Make sure that the breakdown of the phone belongs to the warranty case, otherwise the seller has every right to refuse to satisfy your request. You can also lose your warranty if you reflash your mobile device, disassemble and change its functional parts yourself.
Step 4
Write a written claim addressed to the director of the selling company, in which indicate the reason for contacting, list the breakdowns, refer to the articles of the law and demand a refund for the phone. Submit your application and receive a written response within 10 days. After that, the seller has the right to take the device for examination, which must take place in your presence and be carried out by a third-party organization. If the inspection proves your warranty eligibility, the seller will be obliged to refund the cost of the phone. Otherwise, you can file a claim in court on this issue.
Step 5
Go to the court with a statement of claim, in which indicate that a claim was written for a refund for a faulty phone, and the seller ignores or refuses to grant your request. As a result of the court, you can reimburse not only the cost of the device, but also a certain amount of interest, which is calculated from the date of filing the application. As a rule, sellers try not to bring the case to court and resolve the issue amicably, since reputation in this business is above all.
