Pattern, password and pincode are ways to protect your Android device from unwanted use by unauthorized persons. But in some cases, the security system refuses to let the owner of the gadget pass. Fortunately, you can often find a way out of such situations.
Instructions
Step 1
If you forget your pattern, password or pin code, you first need to make a series of random input attempts. The combinations can be completely random. After several incorrect options - usually 5 attempts - the user will be presented with a possible solution to the problem. The system will ask for the email address and password from the Google account connected to the device.
Step 2
After entering the required data, the device is unlocked. But for this, two prerequisites must be met. First, the email address and password must be entered correctly. Second, the device must be connected to the internet. Otherwise, access to the machine using a Google account cannot be restored. As soon as the device is unlocked, the system will stop asking you to enter a pattern, password or pin-code until the corresponding changes in the security settings of the system.
Step 3
If you've lost your password or email address to access your Google Account, you can also resolve this issue. To do this, you need a computer or any other device with the ability to access the Internet. To recover lost data, you should open the main page of the Gmail mail service using a browser. Here you need to select the item "Need help?" and follow further prompts from the system.
Step 4
In cases where you cannot unlock your device using your Google account, you should perform a factory reset using the hardware buttons. This operation will delete all personal data from the gadget, but deactivate the protection system. Factory reset may vary depending on the specific device model. All necessary instructions for resetting can be found in the user manual or, as a rule, on the official website of the manufacturer.
Step 5
If the problem cannot be solved on your own, you can use the help of specialists. In this case, the necessary information should be requested from the customer technical support service. There is a special section for this on the official HTC website. Here the visitor can find a phone number to contact a technical consultant or use the online chat functions. If you cannot find a way out of the situation remotely, you should bring the device to the service center. A list of official centers can be requested from the operator of the support service.
