To resolve certain technical issues, cellular users can contact the Megafon operator directly and free of charge. To do this, it is enough to call the company's hotline or use electronic services.
Instructions
Step 1
Dial the following numbers to contact the Megafon operator directly and free of charge. Subscribers located in Russia can call the support service at 8-800-550-05-00. In addition, there are regional reference points. For example, in the Ural branch of Megafon it is 8-922-111-05-00, calls to it for subscribers of the region are completely free from anywhere in the world.
Step 2
After the connection is established, the voice menu will guide you in choosing the information section you need. By switching the telephone keys at the direction of the sound assistant, you can find out information about the tariff, balance, connection or disconnection of mobile services. To save time, press the number "0" on the phone immediately and a connection with the operator of the support service will be established.
Step 3
Send your question by SMS by dialing 0500. When a subscriber is in the Russian Federation, the payment for sending SMS is not charged. When staying abroad, billing will be made at roaming rates.
Step 4
You can get advice, express your wishes via the Internet: in the "Support" section on the company's website. To do this, you need to select the tab "Ask a question in the chat" or "Write us a letter." Using the chat "Online Consultant MegaFon", you will receive an answer in real time, if you choose the second option, you will be answered at your email address within a few days.
Step 5
You can communicate with representatives of the cellular operator, find out the necessary information on the pages of most popular social networks. For example, in the official Megafon group on the Vkontakte website, counseling takes place both through personal messages and within the framework of the discussion topic.
Step 6
Each major city has a network of communication salons of this largest cellular operator. When contacting the salon, managers will assist in resolving any issues related to Megafon's mobile services.
Step 7
Each subscriber decides for himself and chooses convenient ways to contact the Megafon operator directly and free of charge. The organization has created a good environment for feedback from its clients.
