If you have any question about using mobile services, you can directly contact the MTS operator by calling a special number. In order not to waste time listening to the automatic menu and move on to communicating directly with the support staff, you need to perform a few additional steps.
Instructions
Step 1
You can contact the MTS operator directly by calling the reference service number 0890. However, initially you will find yourself in the voice menu, where you will be asked to press a certain button on the phone to obtain this or that information. To be able to control commands, enter tone mode by pressing the asterisk symbol on the keyboard.
Step 2
Press the "0" key to establish communication with an employee of the call center. You can do this at any time without waiting for the end of the voice menu instructions. Wait a while (if all operators are busy, you will be told the approximate waiting time for a response), and you will hear the voice of a customer support employee. It is best to make a call in the morning or evening, as it usually takes at least 5-7 minutes to wait for an answer during the day.
Step 3
You can contact the MTS operator directly not only from a mobile, but also from a landline phone. First dial the country code - "eight", then the code of your city and after that - 766 01 66. You will find yourself in the voice menu, where the same commands operate as when dialing from a mobile phone. At the same time, both methods of dialing the operator are free if you are in the coverage area of the MTS network.
Step 4
If you want to ask a question that does not require an urgent answer, you can do it through the operator's official website. Also, this method is suitable for those who are not MTS subscribers. The transition to the corresponding section is carried out by the link on the main page. Fill in your personal information, including your phone number or e-mail, depending on how you want to receive a response. Your request will be reviewed on a first come, first served basis, and you will receive a response within a few business days.
