If you have any questions about mobile tariffs and services, subscribers can contact the Megafon operator directly. To do this, you need to use one of the support service phones or electronic services.
Instructions
Step 1
Use one of several toll free numbers to contact the Megafon operator directly. For example, while inside a regional network, you can simply dial 0505. In addition, there is a hot line 8-800-550-05-00 throughout Russia. Also, almost every region has its own support service number, for example, in Megafon Povolzhye it is 8-927-111-05-00.
Step 2
As soon as the connection is established, you will find yourself in the voice menu, where you can go to this or that information section by pressing the corresponding key on the phone. If you do not want to waste your personal time, press "0" immediately to contact the Megafon operator directly. After that, beeps will start, and after a while a technical support employee of this cellular company will answer you.
Step 3
If you have the opportunity, do not rush to immediately press "0", but listen to the available options. For example, if you need to find out your tariff, balance, activate or deactivate a particular service, it is easier to do it yourself through the automatic voice menu. Communication with an operator in real time can be quite lengthy. In addition, the line is often busy, and you have to wait a long time for an answer.
Step 4
If you have an urgent question, take advantage of additional features that will allow you to directly contact the Megafon operator. The official website of the company has a section "Help for subscribers". Fill in the fields provided with your name, phone number, question itself, and email address. You will receive a response from the support service via the specified E-mail within a few business days. In addition, there is a special short number 0500, to which you can send an SMS message with your question to the operator.
Step 5
Using any navigation program on your phone, find out if there is a Megafon office or communication salon nearby. Employees of the organization are obliged to provide the necessary assistance to subscribers. This method of treatment is especially effective in cases where an urgent connection or disconnection of any services is required, blocking or unblocking of a SIM card and replenishment of a mobile account without a commission.
