Sometimes it becomes necessary to contact a mobile operator. It happens that, for some unknown reason, money is debited from the account or annoying SMS mailings are pestered and you want to get rid of them. Sometimes it is impossible to connect the desired service or function, and there is no time to contact the Megafon office or it is simply not nearby. In such cases, you can simply contact the Megafon operator and receive information assistance within a few minutes.
How to contact the operator of Megafon
Most of the services provided by Megafon can be connected independently. For this, there is a short number 0500. By pressing the keys dictated by the answering machine, the desired service or function is selected, and the listened information becomes a guide to the target. However, the explanations of the autoinformer often do not give a detailed answer to the question or the explanation is not clear. It may also happen that you do everything in accordance with what you heard, but there is no result. Or there is no information about your problem at all in the answering machine database. In this case, live communication with a qualified specialist is required.
Megafon is always happy to help its customers contact the operator and get an answer to their question. This can be done in several ways.
How to contact the operator of Megafon by cellular
To hear the operator's answer, you need to call the specially designated short number 0500. You can use this service from your phone, even if it has a negative balance. For Megafon subscribers, this call is completely free. The short number 0500 is a federal number that is the same for all residents of any of the regions of Russia.
The autoinformer will give a short consultation, after which it will be clear whether this information is enough for you, or if you need the help of a competent specialist. If the answering machine information is not enough, press "0". The automatic service will warn you that Call-center calls are being recorded, and will also tell you how long it will wait for a response from the operator. After waiting for a connection with a specialist, explain in detail and politely your problem and try to solve it together with the operator.
You can also contact the Megafon operator by calling the hotline +79261110500 (for residents of Moscow), 88003330500, +74955077777, 88005500500 (for all other regions).
How to contact the operator of Megafon via the Internet
Another option to get a response from the Megafon operator is to contact him through the official website of the company megafon.ru. in this case, you can count on an online consultation through the video camera built into your computer. On the main page of the site you need to find the "Help" section, from it go to the "Ask a question" tab and click on the "Video call" button. This option is suitable for those Megafon subscribers, whose computer is equipped with a web-camera and microphone, and the Internet speed is high enough so that the connection does not break and does not "hang".
If your internet speed is not sufficient and it was not possible to get a video consultation, the Megafon website offers the help of an Online Specialist. It is located in the same "Help" section.
Here, on the official website, you can find an e-mail address or the "Feedback" section, by which you can get an answer to your question. Just fill out the standard form or write a letter to the email address. Make sure the email address is correct for your region.
If all of the above methods, for some reason, did not work, and the question related to Megafon cellular communication remains open, you can try to state it in an SMS message, which should be sent to 0500. You should receive an answer shortly.
The technical service of the Megafon cellular company works around the clock, so you can solve the problem at any time.
