Buying a cell phone is a crucial step, in the implementation of which it is crucial to test the device before registering the fact of the transaction. However, minor flaws or malfunctions can go unnoticed at a cursory inspection and only be revealed later.
Instructions
Step 1
First of all, you should remember that all the components of the phone that are in the box, as well as the box itself, the warranty issued upon purchase, and the cashier's receipt must be in your hands, otherwise you may not be able to exchange the phone for another device or return it money spent for it. Store them for the entire warranty period.
Step 2
One of the most popular is the option in which your phone is in good working order, but for some reason is inconvenient to use or does not correspond to the characteristics declared by the seller. In this case, you have a month from the date of purchase to bring the mobile to the store where you bought it. Keep in mind that the device must be fully functional and free of visible and internal damage. In addition to the phone, bring all the components that were with it, as well as a guarantee, a receipt and your civil passport. Write an application for a refund or for an exchange for another model, indicating the reason. The most common practice is a refund, after which you can buy a new model.
Step 3
If you find minor factory defects or defects that appear within a month from the date of purchase, you can also return the phone. Naturally, damage to the phone, received as a result of careless use, is not considered a defect - the consequences of falling on hard surfaces and impact, as well as the consequences of contacting the device with water. You may face the reluctance of the seller to take the phone back, as it is a technically difficult product, but in this case it is not. The phone is considered a technically complex product only if it is fully functional, that is, in this case, you must return the full amount or exchange it for a similar product.
Step 4
In the event that your claims arose with full compliance with the operating rules, but more than a month after the purchase, you can return the phone only when it has already visited the warranty service center, but malfunctions continue to occur. It is not superfluous to remember that careless handling of the phone, as well as independent operations with the firmware can automatically void your warranty, so if any kind of malfunction occurs, your first action should be to visit an authorized service center.
