It can be problematic to get through to an operator, provider or bank. It is especially important to quickly connect with a specialist on an urgent issue, for example, if the Internet is lost at home or you need to get advice on a valid loan.
Instructions
Step 1
To quickly get a response from a bank or operator, it is not enough to have an up-to-date phone number. Despite the fact that the line is called a hot line, it can take a very long time to wait until the other end picks up the phone. This happens for a variety of reasons. For example, in the whole area there was a disconnection and many clients started dialing the provider's number almost simultaneously. Naturally, there are not enough free operators for all. Or a legal entity saves on the maintenance of a call center and does not want to hire enough staff.
Step 2
However, neither the bank nor the telecom operator wants to lose potential profits, so they are always ready to answer a call from a new client. It turns out that you only need to get into the flow that will be served in the first place. And to do this, you need to roughly imagine how a standard call center works.
Step 3
All incoming calls are divided into streams. This is due to the intelligent menu. This is an automatic response that you hear before contacting the operator. Use the number keys to navigate through services or categories of questions. And the provider or the bank makes a conclusion for itself whether you are a potential client or an active person who has addressed a problem.
Step 4
Then the calls are distributed among the operators. In some call centers, the staff is immediately divided into categories of calls, and calls come to one or another department. In others, all incoming calls go to the first line workers, and they already manually transfer subscribers to narrow specialists. In parallel with this distribution, in the first and second cases, a queue is created depending on the urgency of answering the call. In the first place, there are potential customers, that is, those who are just going to connect to the Internet or take out a mortgage. And in the second - all the others.
Step 5
Therefore, you need to do this: if in the national menu it is proposed to choose the type of appeal by type of service, you obediently follow its instructions. For example, for credit cards they press number 1, and for mortgage insurance - a key with number 2. But then you can choose not "consultation on an existing service", but "connect a new one". Then your call will get through first. Most likely, the operator will not even know that you are pretending to be a new client. He just gets your call faster. But if there is a separate employee for new connections, he will simply transfer you to another person.
