Returning an item to a store is a very frustrating process that some shoppers have to deal with. To be sure that you are right when communicating with representatives of the company, you need to properly prepare.
Necessary
- - documentation for the phone;
- - a complete set of accessories.
Instructions
Step 1
Prepare all the documents that you have for this product. Don't forget the warranty card. Take with you absolutely all the additional accessories included in the kit.
Step 2
Please be aware that mobile phones are not subject to the fourteen day rule. This means that the seller has the right to refuse you a refund for a defective product.
Step 3
If you decide to hand over a serviceable product, be prepared to receive a refusal. It is best to politely ask the store representative to exchange the product. Please describe in advance the reason for the return. You should not immediately demand a refund, because the probability of success is extremely low.
Step 4
If, within a two-week period, a significant obvious malfunction has appeared in the mobile phone, ask for a replacement product or a refund. Refuse the offer to hand over your mobile phone to a service center. A significant defect, manifested in the first days of use, is a clear sign of a poor-quality product.
Step 5
In the event that the seller insists on an examination, transfer the goods to the company. Do not take the device to a service center yourself. The organization is given 45 days for regular repairs. In your case, this period should be 10 days.
Step 6
Write a claim to the name of the seller if you refused to accept the goods of inadequate quality. You must receive a written response from the organization within 10 days. It is important to remember that in the event of further legal proceedings, you have the right to demand compensation, the amount of which is 1.5% of the value of the goods for each day the refund is delayed.
Step 7
Remember that initially it is better to try to solve the problem peacefully. There are companies that are happy to meet customers in most controversial issues.
