The Er-Telecom company includes the following types of services: Internet “Dom.ru”, cable television “Divan-TV” and fixed telephony “GorSvyaz”. In recent months, the firm has been offering a new service: digital TV connectivity. If you decide to turn off Divan-TV, you can do it in several ways.
Necessary
- - telephone;
- - the Internet;
- - contract for the use of services;
- - identity document;
- - the envelope.
Instructions
Step 1
If for some reason you decide to refuse the entire package of services or specifically from the cable television "Divan-TV", you need to terminate the contract with the company "ER-Telecom".
Step 2
Please read it carefully before canceling a contract. You should have received it when concluding a contract for the use of services.
Step 3
Call the head office of the ER-Telecom company located in your city. If you do not know the number, call 8-800-333-7000, where the customer service specialist will tell you in which region you are and that you would like to know the company phone number in your city.
Step 4
After that, the specialist will either connect you to the office you need, or dictate a number by which you can contact the contact center in your region and inform about your intention to terminate the contract.
Step 5
Find out from the consultant the form of termination of the contract, fill it out and send it to the legal address of the company in your city by registered mail with notification and a description of the attachment.
Step 6
You can also personally contact the contact center to terminate the contract. You must have an identity document and a service agreement with you.
Step 7
At the office, write a statement of termination of the contract. Remember that under the terms of Er-Telecom, the contract is for 1 year. If you decide to cancel it within the first year of use, you will be charged a penalty for the remaining months, or you may be asked to suspend cable TV for several months. In this case, you will not pay the forfeit and the monthly fee for using Divan-TV.
Step 8
Or you can go to the company's website www.domru.ru and contact an online consultant. Tell him about your decision to terminate the contract and follow the instructions of the specialist.
Step 9
After termination of the contract, after 3 working days, check whether Divan-TV broadcasting is really suspended. This is necessary in order to avoid the accrual of penalties for non-payment of cable television.
