When making a purchase, you always want a new device to serve for a long time and reliably. Therefore, it is a shame if suddenly the product turns out to be faulty or has defects. This is especially true for a mobile phone, which should always be at hand.
Necessary
- - complete set of goods;
- - sales receipt;
- - warranty card
Instructions
Step 1
If you bought a phone in a store, under warranty, then in case of problems, you can get your money back. Always keep your packaging, receipt and other documentation at least until the product warranty period has expired. Although it is worth noting that if suddenly the check is lost, according to the law you can resort to the testimony of witnesses. money. Everything that was sold with it in the kit must be in stock, and the phone itself must remain in a marketable condition.
Another important aspect is that the breakdown and malfunction of the device should not be your fault, otherwise no one will return your money. According to the terms of warranty service, the buyer is responsible for damage if he did not comply with the operating conditions, exposed the product to mechanical, temperature and other influences.
Step 2
So you've decided to return your faulty phone. Find the receipt and warranty card, make copies of them. Write a statement addressed to the general or executive director of the selling company (specify his surname and initials in the store), describe your claim in a free form. Do not forget to mention the full name of the device, its cost, type of breakdown, the requirement to return money to you within the legal period. Attach a copy of your warranty check and coupon. Date and sign. Leave a copy of the documents. If you wish to be present at a possible examination of the goods, specify this in the application. Although there is no need for this. If, instead of returning the money, you want to exchange the defective product for a similar one, also indicate this in the application. The store employee who has accepted your application and documents must stamp and sign the application. He will also draw up an inventory of what he has received from you (complete set of goods) and inspect the device for any visible damage. The store will then send the device to a service center for examination. If the malfunction and your non-involvement in it are confirmed, your requirements will be fulfilled: the defective phone will be exchanged or the money will be returned.
Step 3
If the warranty period has already expired a long time ago, then you can still get a little money for a phone (even a faulty one). There are special points of receipt of devices, where faulty cell phones are bought on the cheap. Such points can be found in transitions, in advertisements on the Internet and in newspapers.
