To resolve any issue regarding Megafon communication services, you can use a telephone consultation with the operator. In most cases, this is the most convenient and fastest service that helps you get information on tariffs, write off funds, and also file a claim.
How to call the operator Megafon using a single number
In order to call the Megafon operator for free, you need to dial a single short number of the inquiry service 0500. The autoinformer will immediately answer the call, listen to its message, after which a connection with the free Megafon operator will be made. If there is no available specialist on the line, the system will determine the approximate waiting time and inform you about it. Only subscribers of the Megafon network can call the operator Megafon for free at 0500, while the balance of the personal account may be negative. If you want to contact a specialist from a city number or from a phone served by another mobile operator (Tele 2, MTS, Beeline) dial 8 800 550 05 00. Megafon employees are ready to answer your calls at any time of the day using these numbers.
You can also send an SMS to 0500, in which you can describe the essence of the problem. After receiving your request, the operator of the Megafon help desk will call you back and try to help.
How to call a Megafon operator from another country
Communication problems can arise even when you are on vacation or a business trip abroad and do not know how to call the Megafon operator for free. The fact is that a single number 0500 is not available for subscribers in roaming. In this situation, another international telephone line will help, through which you can contact a Megafon network specialist. Dial from your mobile +7 926 111 05 00. Please note that dialing is carried out in the international format +7.
If you are a corporate client of Megafon and are outside your home network, then you can call the operator Megafon for free using short numbers 0500 or 0555. In this case, the connection with a specialist occurs through feedback, that is, after dialing a combination of numbers, the connection is terminated and an incoming call arrives from the operator Megafon. As a rule, calls come from the numbers +7 928 111 05 00 or +7 928 111 05 55.
How to contact the operator Megafon via the Internet
When there is no mobile phone at hand, you can get advice from a Megafon specialist through the operator's official website. True, for this, several conditions must be met:
- Internet speed is not less than 256 kB per second;
- configured and enabled microphone;
- working camera.
If all these conditions are met, then on the Megafon website find the "video communication" window, click on it and wait for the operator's response. Consultations via video communication is another convenient opportunity to call the Megafon operator free of charge.
Also, on the official website of Megafon, you can get the necessary information by writing about your problem in the chat. To do this, find the "Service and Help" section, select the "Ask a question" menu, in the line that appears, describe your problem or ask a question. Also, be sure to include your phone number, name and email address. As soon as the operator solves your question, a message will be sent to the mail with the answer you are interested in.
