In order to contact the operator of the Subscriber Service of the Volga branch of the mobile operator "MegaFon", call the toll-free number, use the video communication on the website or ask a question in the message.
Instructions
Step 1
Call the MegaFon help desk at the toll-free number 8-800-333-05-00. The telephone is the same for all subscribers of the MegaFon network throughout the Russian Federation. Switch the phone to tone mode and, following the instructions of the voice in the handset, press first "1" to resolve issues related to the mobile phone, and then "2" to connect with the operator. Warn him that you are a subscriber of the Volga branch of Megafon, the operator will answer your questions himself or switch to a specialist for your branch.
Step 2
Go to the official MegaFon website. Pay attention to the upper left part of the page, next to the company logo select "Volga branch". In the horizontal menu, select the button on the right "Help and Service", click on it. After that, a vertical menu will appear on the left side of the page, find and open the "Ask a question" section.
Step 3
This section allows you to make a video call and contact a specialist of the MegaFon Subscriber Service. Make sure that the microphone on your computer is turned on, the Internet bandwidth is at least 128 Kb / s, and a webcam is connected. If the camera is not connected or not, you will see the Customer Service employee, however, he will not see you. During the video communication session, ask all the questions that interest you.
Step 4
Pay attention to the bottom of the Ask a Question page. There is a window where you can ask a question in writing. In addition to the question you are interested in, you must write your name, phone number and e-mail address in separate fields. Also, you need to select the topic of the issue and the area from among those that relate to the Volga branch of the company. After filling in all the fields, click the "Send" button and wait for a response to your e-mail box.
