Mobile phone users easily fall prey to open fraud. Cellular companies write off money from subscriber phones for services that were not ordered. There are several ways to protect yourself from intrusive services.
Carefully read the terms of the contract for the provision of services, especially the paragraphs written in small print. According to one of them, almost all cellular operators have the right to provide their services to a subscriber even with a zero mobile phone account balance. Many phone owners are often unaware of the existence of this or that service, especially a paid one.
Contact Roskomnadzor, which controls the work of all telecommunications services. Make a complaint statement with a request to understand the legality of connections without the consent of the subscriber and return the money written off for services to the balance. With the support of Roskomnadzor, many citizens win such cases (sometimes with great difficulty).
Very often, when paying for cellular communication through terminals, due to failures in payment systems, subscribers' money disappears. In this case, keep all receipts, this will help you to file a claim with the cellular operator in the future.
In case of violation of consumer rights by the telecom operator, write a statement addressed to the offender. Make a complaint or application in duplicate. One of them, preferably against a receipt, give to the operator of your cellular company or send it by mail with a receipt confirmation.
Periodically check the availability of services on your mobile phone. If an unknown service is found, find out by calling the unified service of the cellular operator what this service is, when it was connected and how much money is debited monthly or was debited earlier. If this service turns out to be unnecessary for you, proceed in accordance with paragraphs 2 and 4 of this instruction.
If your phone is attacked by useless advertising without your consent, contact the Federal Antimonopoly Service. In this case, the mobile operator violates the law on advertising. If no one has documents confirming the subscriber's consent to send advertising, the mobile operator will be punished with a substantial fine.
