If the subscriber turned off the phone or dropped it, then the password setting may get lost and then you will have to enter it when you turn it on. What should I do if a notification appears on the screen that the password is incorrect, or if you forgot the combination of numbers for entering the main password? You shouldn't buy a new phone, just follow a series of steps to unlock your phone.
Instructions
Step 1
Make a call to the subscriber service from another phone. Tell the operator about your problem and tell the approximate password that was or the secret code that you entered the first time.
Step 2
If you could not use the secret code yourself when you turn on the phone, then you should also name the operator and additional data (date of shutdown, reason, some data from the phone).
Step 3
After that, wait for a clear action plan from the operator who will help you with the new password.
Step 4
There are several ways to reset your passcode or lock on your Android smartphone. The first is to enter your Google account details. This method works well if your Android phone or tablet is connected to a mobile network or Wi-Fi. In this case, in order to remove the blocking, you just need to specify your e-mail and password from your Google account. First, you need to enter the wrong pattern 5 times, then a window will appear on the screen with a warning about blocking the device for 30 seconds. The message "Forgot your pattern?" Should appear on the screen, when you click on it, you can enter your email address and password and unlock your smartphone. If you have forgotten your account password, restore it by accessing the site from a working device or personal computer. This recovery method is only possible if you have access to the Internet. Therefore, turn on mobile data or Wi-Fi before starting the recovery.
Step 5
The second method involves resetting the picture password using the ADB program. To do this, you need to connect the device via USB to the computer and enter the necessary commands. One of the options for this command: adb shellrm /data/system/gesture.key. This method can only be used when USB debugging is enabled.
Step 6
The most radical way to open access to your phone if you have forgotten your password is to reset it to factory settings. It is simpler than the previous one, but remember that using it leads to the deletion of all data from the internal memory, including all installed applications, linked accounts, messages, contacts in the phone book, and so on. However, all data that is stored on the SD card will remain in its memory. You can recover deleted data from a backup. To return to factory settings, first turn off your smartphone. To get into Recovery mode, hold down a specific key combination until the screen lights up. Most often this is a combination of Volume Up + Power button + Home button. Specify the combination you need in the instructions for the device. To select the desired menu items using the volume up and down buttons, move the cursor from top to bottom and vice versa. Confirmation of the selection is done with the power button. On some devices, the Recovery menu may support touch mode. Select "wipe data / factory reset". Then select "Yes - delete all user data". By doing this, you authorize the deletion of all user data from the internal memory of the smartphone. At the end, click on Reboot system now. After that, the smartphone will reboot and you can set all the settings, including the password, yourself.
Step 7
You can also delete the old, forgotten graphic password and set a new one using the smartphone's firmware. To do this, you need to follow the manufacturer's instructions or use special programs (for example, Odin).
Step 8
If you are a rooted phone owner with custom Recovery, you can remove the pattern and password yourself. By deleting the system files "gesture.key" and "password.key", passwords will be cleared from your device. To carry out this operation, you need to install a file manager. Then turn off the device and go to the Recovery menu according to the instructions described above. In this menu, you need to select the "Install zip" item, then click on "Choose zip from / sdcard" and go to the folder where the file manager was saved. You can also use "Choose zip from last install folder". All downloaded archives will be visible here, among which you will find the one you need. After selecting the archive, the file manager itself will open. Go to the path / data / system / and delete the files named "gesture.key", "password.key", "locksettings.db", "locksettings.db-wal", "locksettings.db-shm". To do this, select them and select "Delete" in the context menu. Then reboot your device. After that you can enter any password and the phone will be unlocked. Now you can set a new lock in the settings.
Step 9
Alternatively, you can use the Find my mobile option. This method is suitable if you added a Samsung account to the device before blocking, remember your email address and password, and the Internet is connected on your device. In this case, to unlock the device, go to the service page https://findmymobile.samsung.com/?p=ru, enter the email address and password of the Samsung account that is set on the locked device and click the Login button. If you have forgotten your email address or password, restore them by going to the item "Find out your ID or password" and follow the prompts on the screen. If the phone or tablet you want is not displayed, use the down arrow to select the model you want. Then click on "More", select "Unblock my device". Enter your Samsung account password and click the "Unblock" button. After that, the device should be unlocked.
