If you have any problems with cellular communications or to connect to new services, you can call the MTS operator from your mobile phone. This company offers its customers various methods of dialing the help desk.
Instructions
Step 1
Dial the short reference number 0890 if you need to call the MTS operator from your mobile phone. Wait a moment until you hear a greeting and instructions from the answering machine, which will detail the recommended next steps.
Step 2
Switch to tone mode by pressing 1-2 times the asterisk symbol on the phone keys until you hear a corresponding short signal. Then you can click on one of the keys corresponding to a specific section of the operator's help desk. If you need to directly contact an employee of the customer support center, you can not waste time and immediately press the "0" key. Also, you will be automatically redirected to the support center as soon as the autoresponder message ends.
Step 3
Wait a bit. After a few rings, a support person will answer you. However, at some hours, calling the MTS operator from a mobile phone is quite problematic, since the line is busy. This will be reported by the answering machine. Wait until the line is free, or call back.
Step 4
Please note that only subscribers living in the Russian Federation and Belarus can call the MTS operator from a mobile phone free of charge. The users of VivaCell-MTS and UZDUNROBITA networks in the CIS countries have the same opportunity. If you need to call an MTS operator from the number of other cellular operators, dial 8 800 333 08 90.
Step 5
Try to call the MTS operator from a landline or home phone if the mobile is currently unavailable for use. Dial the number in the international format, starting with the country code, be sure to indicate the area code and after that - the subscriber's number itself. For example, a call to an MTS operator in the Moscow region will look like +7 495 766 01 66. Instead of a code seven, you can also dial two zeros. The call will be free for all regions and networks listed above.
Step 6
Contact the MTS support center using the official website of the mobile operator. On the main page, you will see a special section where you can leave a message for technical support. You will receive an answer by e-mail or SMS. It may take from 1 to 7 days to consider an appeal, depending on the current queue of requests and the employment of the center's employees.
