In life, you often have to deal with phone calls. Modern communication involves face-to-face meetings, correspondence and phone calls. It is important not only to be able to use a mobile or any other telephone, but also to politely and competently answer calls.
Instructions
Step 1
Divide all incoming calls into personal and business calls. For personal calls, refer to calls that you receive from relatives, colleagues, friends or acquaintances, that is, people with whom informal communication is expected. Business contacts involve communication with bosses, clients, various organizations and services, including social ones, that provide services (shops, real estate agencies, notary offices, hospitals, clinics, foundations, etc.).
Step 2
Study the phone you will be using well. You need to know how to pick up the handset and answer an incoming call. In a mobile phone, the call is displayed on the phone screen. If automatic caller ID is installed, the number of the subscriber who is calling you appears on the screen. Press the selection key, above which the screen will say “Accept” or “Answer”, or the key with the green handset depicted on it, which is found in almost any phone. Usually, the answer keys are located on the left side of the telephone keypad.
Step 3
If you accept a call that involves a personal conversation with a relative or acquaintance, you should answer in the manner in which you usually communicate with the person that is comfortable for both of you. If the call implies business communication or the subscriber's number is unfamiliar to you, use polite and simple answers such as "Yes", "Hello", "Listening", etc. Then greet the other person. Never use the phrases “At the machine”, “On the wire”, etc. in business communication, as this may alienate a person who is inclined to have a serious conversation.
Step 4
When answering a call in the office, pick up the ringing phone, say hello and introduce yourself briefly, without waiting for the caller to answer. You can use standard phrases, for example "Company" XXX ", Sergey Ivanov, Hello!", Which are quite polite, informative and open to cooperation.
