Mobile phone users often face high cellular costs. You can find out why they are withdrawing money from your number using one of several available methods.
Instructions
Step 1
Call the support center of your operator to find out why the money is being withdrawn from the phone. The number for communication with a specialist for MTS subscribers is 8 800 250 0890, for Beeline subscribers - 8 800 700 0611, and Megafon users - 8 800 550 05 00. You can find out more about the connected paid services and subscriptions by selecting the appropriate item in the voice menu or by asking the operator, waiting for a connection with him. Usually large sums of money are withdrawn from the phone if the subscriber accidentally subscribes to the mailing of any Internet resource. In this case, a support center specialist will help you find out why money is being withdrawn from the phone and disable unnecessary options.
Step 2
Use your personal account on the website of your mobile operator. Examine the sections "My Services" and "My Subscriptions" to find out if you are connected to unnecessary paid services. Here you can also opt out of the corresponding services. In addition, order the details of expenses from your number in the corresponding section of your personal account. In some cases, large amounts of money are withdrawn from the subscriber's account due to frequent calls or sending messages to foreign countries, daily long conversations and other actions within the framework of your tariff. If you are not satisfied with the high costs, change your tariff by opening the appropriate section.
Step 3
Contact the mobile operator of your operator to find out why the money is being withdrawn from the phone. Specialists will check your number and provide a list of connected paid services. At your request, they can also turn off any of them right on the spot.
