The phone you just bought may not like it or you may find a technical defect in it. Do not trust unscrupulous sellers who claim that mobile devices cannot be exchanged or returned - you can return a new phone to the store!
Instructions
Step 1
Don't fall for the tricky cell phone retailers, some of which have advertisements stating that cell phones are not eligible for replacement or return. This rule applies only to goods included in the special list No. 575, which was approved by the Government of the Russian Federation. If the store manager takes a stand, print and show this regulation.
Step 2
You have every right to return to the store a phone that you purchased recently if it has a defect or other technical flaws. Write a complaint to the seller with your own hand on a sheet of A4 paper. It must be drawn up in duplicate, contain a requirement to terminate the sales contract, but not to exchange a mobile device for another device. One copy of the claim must be signed by the director or administrator of the outlet.
Step 3
After that, hand over the phone for examination, according to the results of which and after a period of 10 days, if the appropriate decision is made, you will be refunded the money spent. However, if the truth is not on your side, you will be required to reimburse the cost of the examination.
Step 4
If everything is in order with the phone, you have the right to a refund or exchange for another product within 14 days from the date of purchase, provided that the receipt, product packaging and the complete set of the device are kept. The seller will most likely insist on the exchange, but you can demand exactly the return of the amount of money. In the event of external damage or the absence of one of the components, the issue will have to be resolved through the consumer protection committee. In both cases, a written application is required to the head of the communication salon about the return / exchange of a mobile phone.
