The saturation of the market with all kinds of goods also has a downside - low-quality products. And no one is immune from this problem - in any store you can buy a defective phone or household appliance. And it is often necessary to bypass various authorities and spend precious time trying to get back the money spent. So what does a buyer need to know in order to change a low-quality phone or get a refund without unnecessary hassle?
Instructions
Step 1
Firstly, according to the law "On the protection of consumer rights", you have the right to demand a refund for a defective product within two weeks. The period for the return of the amount spent should be no more than 10 days. If more than two weeks have passed since the purchase, then in this case it will be a little more difficult to get your money back.
Step 2
So, you come to the store and voice your claims. The seller agrees with your reasons and you get your hard-earned money back. This is the ideal seller-buyer relationship.
Step 3
But in most cases it is the other way around. The administrator is in no hurry to delve into your problems and return the money. In this case, make a written claim in two copies and give it to the store administrator or send it by registered mail. If the administrator insists on an examination in order to find out the reason for the malfunction of the goods, then he has every right to do so. If the examination reveals a factory defect or a breakdown that was not your fault, then all the costs will fall on the shoulders of the store. Well, if the examination reveals your guilt, then you will have to pay the costs yourself. You have every right to be present at the examination and, if you do not agree, to appeal the results in court, as well as to conduct an independent examination. You also hand over the examination certificate to the store administration. At the same time, do not forget to add the requirement to reimburse the costs of the examination in the claim. If in this case the administration remains silent, it is necessary to contact the regional department of Rospotrebnadzor.
