It is very annoying to buy an expensive mobile phone, and after a while you will find an obvious technical defect in it. However, if you find yourself in such a situation, you have the right to return the money spent. How to do it?
Instructions
Step 1
Nobody is insured against the purchase of defective goods, therefore, already in the store, find out in detail about the terms and conditions of the guarantee, carefully study all the documents and in no case throw away the cashier's check. Pay attention to the integrity of the buttons, the absence of scratches, make sure that the display does not move away from the base. If you find any flaw, immediately ask to change the model. It is better to do it now than to try to prove your case later. Do not buy phones hand-held or in small outlets in the markets, as there is a possibility that you will be sold a "gray" product, and it will be very difficult to get your money back.
Step 2
If after a while you find malfunctions in the operation of the new phone, contact the store with a passport and a cashier's receipt and write a written claim. Sellers often say that after 14 days from the date of the transaction, you have no right to demand a refund. This is wrong. In accordance with the law "On Protection of Consumer Rights", the phone is included in a group of goods for which there is no limitation period for exchange if the device is of inadequate quality. 14 days only play a role if you are not satisfied with the size, color or other features, and the phone itself is in good working order.
Step 3
If the store employees claim that you yourself are to blame for the breakdown of the phone, ask for an examination. Since the warranty period has not yet expired, it must be carried out at the expense of the store. If the expert determines that the cause of the malfunction is a manufacturing defect, you have the right to demand a refund or provide you with another working model. It often happens that sellers simply offer you to choose another product for the same amount.
Step 4
If they refuse to talk to you and do not agree to a refund of the full cost of the phone, contact the city department for consumer protection. A check will be carried out, and if it turns out that you are right, then the money will be returned to you by a court decision.
