The modern market is overflowing with various "profitable" offers to buy one or another widely functional item of Chinese production at a very attractive price. But often the buyer is faced with the fact that the purchased product, for one reason or another, does not live up to advertising promises.
Necessary
- - a claim to the seller;
- - Rospotrebnadzor;
- - Society for the Protection of Consumer Rights;
- - access to the Internet;
- - Printer;
- - scanner;
- - cash or sales receipt.
Instructions
Step 1
To return a low-quality Chinese phone to the seller, refer to the law of the Russian Federation of 1992-07-02 "On Protection of Consumer Rights." According to this law, the buyer, to whom the goods of inadequate quality were sold (if its defects were not specified by the seller), has the right to refuse to fulfill the contract of sale and demand the return of the money paid for the goods. In addition, referring to the above law, you have the right to demand, in particular, to replace the product with the same but different brand (article, model) with a corresponding recalculation of its price.
Step 2
It is possible to return goods of inadequate quality within the warranty period established by the sales contract. For the return procedure to be successful, the presentation of the item, consumer properties, cash register or sales receipt confirming the fact of purchase must be preserved.
Step 3
Make a written claim for the return of the goods, its form can be downloaded on the Internet. Indicate in it the address and name of the store where the purchase of the Chinese phone was made, the date and time of the transaction, and your personal data. State the essence of the claim and formulate your clear requirement (for example, a refund for a product of inadequate quality). Add a number and signature. You can give this document to the seller personally in the hands, or send it by mail with a notification.
Step 4
If the store did not respond to your requirements, complain to higher authorities, such as Rospotrebnadzor or the Society for the Protection of Consumer Rights. For more information on the information required to file a complaint about a product of inadequate quality, you can find it on the official websites of these organizations. When filing a claim, lawsuit or any other documents, before sending them by email, print a copy for yourself, sign it, and then scan the document again for sending. Documents without a personal signature will have no legal effect.
