Portable mp3 players, as well as other sophisticated equipment, have a warranty period. If during this period of time malfunctions are found in operation, you have the right to demand from the seller or manufacturer to replace the device, return money or repair it.
It is necessary
documents confirming the purchase of the device
Instructions
Step 1
If a portable player breaks down, which is still covered by the warranty, please make sure that the malfunction was not caused by your inappropriate handling. The presence of external defects can also indicate that the player has been subjected to external mechanical stress, which may also cause damage.
Step 2
Please note that if the device has external signs that the player's case was opened by you before the end of the warranty period, the seller or manufacturer has the right to refuse you to carry out warranty repairs.
Step 3
Please read the user manual carefully to find out under what circumstances you may contact your dealer or retailer for repairs. If your case fits the listed ones, find all the complete set of this device that you have. Be sure to provide the seller with documents confirming the fact of purchasing your portable device from him (cash register receipt, sales receipt). If you lose one of them, you can also apply for an exchange of goods, a refund or repair.
Step 4
Please note that before repairs, it is possible to carry out an examination in advance to establish the exact causes of the malfunction. You can do it yourself, further providing the seller with documents to pay for it, but only if your fault was not established in the breakdown of the player.
Step 5
If your player is out of warranty, contact a dedicated portable player service center. Please note that you can also contact the seller to have them repair them through their repair services for a fee. This is not possible in all cases.
Step 6
If you want to make repairs yourself, be sure to read the general information on repairing the player of your model on the Internet on thematic sites and forums, read about the features of the device, make sure you have the necessary skills to troubleshoot. Please note that most often the breakdown is eliminated by replacing the software or resetting the settings to the factory settings.
