If you no longer plan to use the number from MTS, then you can simply not make calls or send SMS and MMS from a SIM card for 183 days. With such a long inactivity, the contract with the operator is terminated automatically. But if your phone is serviced at a tariff with a monthly fee and has a credit limit, then in order to prevent unnecessary expenses, you should terminate the contract with the operator. To refuse to service MTS, you need to follow a simple sequence of actions.
It is necessary
Passport
Instructions
Step 1
Contact the nearest MTS office and inform the employee that you would like to refuse MTS services. Give your number, data on the contract and wait while the operator checks the absence of debts on your phone.
Step 2
If your number balance turned out to be negative, take a receipt from the employee and pay the required amount through the cashier. In the absence of debts to MTS, take an application form for termination of the contract from the operator.
Step 3
In the upper field, enter the number you want to refuse. Then enter your last name, first name, patronymic and passport details. Do not forget to leave another phone number for communication.
Step 4
Next, indicate the number of your personal account under the agreement and the date of its conclusion. If you do not remember this information, check it with an employee.
Step 5
Please indicate the appropriate reason for terminating the contract with MTS. As a reason for refusing to service MTS, indicate poor communication quality, poor service, moving to another region, financial problems, switching to another cellular provider, the decision to use a different MTS number or debt repayment after receiving a claim.
Step 6
If you want to transfer funds from the number you are rejecting to another MTS account, then tick the box about the desire to make the remainder as an advance payment and enter the desired phone number in the appropriate field. To pick up funds at the cash desk, select the line about the intention to receive money in cash.
Step 7
To transfer the balance to a bank card, indicate your full name as they appear on the card, validity period, number and personal account in the corresponding section of the application. To transfer funds to a bank account that is not tied to a plastic card, indicate the name of the bank, BIC, KPP, settlement, correspondent and personal account numbers.
Step 8
Confirm your desire to refuse MTS services by putting your signature and date. After the employee accepts the paper, be sure to ask for a copy of your written denial of service.
