Over the past few years, more and more dubious sites have appeared on the Internet, on which, in order to register, download a file or purchase a particular product, you need to send a small SMS message to a certain short number. Everything, it would seem, is quite simple and honest, but after sending an SMS, a decent amount of money is withdrawn from the number, and you still cannot download the desired file or purchase the desired product. Some blame the incident on their next bad luck, but perhaps they simply do not know that it is quite possible to get their money back from scammers.
Instructions
Step 1
People, becoming victims of SMS fraud, immediately begin to actively panic and sound the alarm: they call friends and acquaintances, re-send SMS to the same number, write to all kinds of forums asking for help, and much more. But, as practice shows, such actions in fact do not give anything but an unnecessary headache, and the money withdrawn from your account still remains with mobile scammers.
Step 2
In order to recover the stolen funds, the problem should be solved calmly and carefully. First, collect all possible information about the incident that happened, namely: - the exact time when you sent an SMS message; - the address of the web resource from which you learned about the possibility of sending a message to a short number; - the total amount that was charged from your mobile phone bill. To all this, it is advisable to attach a screenshot of the page on which such a dubious proposal was posted.
Step 3
As soon as you have all the above data, you can start refunding money in one of the following ways, and if necessary, all at the same time.
Step 4
You can contact the support service of the content provider, which is the tenant of this short number, by sending a letter to the mail with a description of the misunderstanding and a request to sort it out. This method, no doubt, is convenient in that you will solve the problem without running around offices, offices and headquarters, but sitting at home at the computer. However, when solving a problem with this method, you may encounter a number of difficulties. First, you will have to spend a lot of time trying to find out which company owns the specified short number. This can be done through search engines, as well as on the websites of BaikalVestKom or MegaFon. Secondly, if you still find the right content provider by sending a letter to him by mail, it can simply be ignored or answered with a refusal. In this case, you will not be able to do anything else on your own; you will have to file a complaint with the court, the prosecutor's office or the Federal Antimonopoly Service.
Step 5
To do this, you will first need to take a certified detail of the account at the head office of your mobile operator, and only after that write a written appeal (a statement on the fact of fraud), in which you must indicate: - the name of the state body to which you are sending the written address; - full name; - postal address or e-mail to which the response should be sent; - detailed text of the application, proposal or complaint; - personal signature and date of writing (sending) the letter. It is desirable to write an application in the same way in Federal Service for Supervision of Consumer Rights Protection and Human Welfare and law enforcement agencies.
Step 6
You can go to the office of the mobile operator whose services you use, and already there tell about the incident that happened, and also write a corresponding statement. But, most likely, following the consideration of your request, a negative decision will be made, that is, the content provider will be blamed for everything and sent to resolve the conflict directly with him. But all this is not true, because you entered into an agreement not with a content provider, but with a cellular operator, therefore it is he who must solve problems with his partners. If your application is still accepted, then within a few days they should consider it and call you back. In the event that a call is still not received from the mobile operator, go back to his office and insist on the prompt adoption of a positive decision on your application. If the stolen money is still not returned, then it is necessary to go to the police or court.
