Timely replenishment of the MTS number balance is a guarantee against a sudden interruption of an important conversation. But, if, when depositing money to your phone account, you indicated the number with an error and the funds were credited to another subscriber, then do not be discouraged. By contacting a representative of the MTS company and having performed several necessary actions, you can easily return the erroneously credited amount.
It is necessary
- - passport
- - receipt for payment of communication services
Instructions
Step 1
First, make sure that no more than 14 days have passed since the payment was made to the account of someone else's number. Also, make sure that the number to which the payment was erroneously credited is serviced by MTS. To do this, check that the phone contains one of these prefixes: +7 (910), +7 (911), +7 (912), +7 (913), +7 (914), +7 (915), +7 (916), +7 (917), +7 (919), +7 (980), +7 (981), +7 (982), +7 (983), +7 (984), +7 (985), +7 (987), +7 (988) or +7 (989).
Step 2
Compare your number with the one listed incorrectly. Make sure that no more than 3 digits have been entered by mistake or the order has been changed to no more than 4 digits.
Step 3
If the above conditions are suitable for your case, then write a statement to the name of the MTS operator about the transfer or refusal of payment and refund. To do this, in the upper right part of the form, indicate your full name, MTS phone number, passport series and number, date of birth, registration, additional contact number and e-mail address.
Step 4
In the middle part of the application, check the "Transfer payment" box if you want to transfer the mistakenly deposited funds to your MTS account. Indicate the check number, the date of the payment, the amount of the deposited amount and enter your MTS number in the appropriate field.
Step 5
If you are a subscriber of another mobile operator, then mark the item "Refund for payment", noting in it that you are served by another service provider. Also, indicate the necessary data from the check on the payment and the details of your bank account or plastic card for the return of the amount of money.
Step 6
Complete the application by putting your signature and the date on which the document was drawn up on the form. Attach a copy of the cashier's receipt confirming the deposit of funds to the erroneously specified number and a copy of your passport to the application.
Step 7
Send the application with the attached photocopies to the employee of any MTS salon store, send it by e-mail to the address [email protected] or fax 766-00-58
Step 8
Wait 3 business days. After this time, check the balance of your account and make sure that the balance of your MTS number has been replenished with the specified amount or that the requested funds have arrived in your bank account.
