In order to successfully offer and sell services over the phone, you must not only know the text by heart, but also masterfully be able to direct the conversation with the client in the right direction. If you follow a few rules for communicating with clients, most negative interlocutors will easily move into the ranks of fans of your company.
It is necessary
An individual negotiation strategy, a pleasant voice, a pre-prepared text for your message
Instructions
Step 1
Take more time to practice. After all, only practice will help you gain maximum confidence in your gift of persuasion. It will provide an opportunity to overcome fear of an unknown consumer. The first and basic rule is active practice.
Step 2
In order to learn how to properly offer any services or sell by phone, you need to choose an individual option for conducting a conversation with a client, that is, find your own communication technique. It is best if it is completely individual. Today, in order to achieve success in any field, you need not act according to someone else's templates, but develop your own strategy. All people are individual and perceive the world around them differently.
Step 3
Train your voice and communication style. A pleasant, slightly low voice evokes more sympathy than a high and shrill voice. You must clearly and clearly convey information to the ears of the client. Try to completely remove from communication "parasite words" that most managers like to use. Remember that you don't want to interrupt the client, even if you already know what he wants to ask. Answer the questions posed in the affirmative and confident. Remember that it is more pleasant to agree with a positive voice than to argue. Beginners should compose their dialogue in advance and write it down on paper or a computer. Make yourself a cheat sheet. In no case, when talking with a client, it is not recommended to use a completely memorized text. It is best to follow the general logic of the pre-written text.
Step 4
You should know everything about the offered service. Memorize the basic phrases so that while pronouncing them, you are already thinking about the next phrase you will utter. You must know all the answers to the questions. Especially the tricky ones.
Step 5
Follow the sequence. There is no need to overload the client with unnecessary information. Don't waste precious time on lengthy descriptions of the benefits of your service. You need to convey information beautifully and in an extremely concise form. Remember that the purpose of the first call is to get the coveted consent to be able to provide more information about the service in person.
Step 6
Remove excessive persistence and importunity from your arsenal of personal qualities. If your client starts to refuse services, try to move a little away from the topic of the main conversation. Be flexible in your communication. This will help the client to get a little distracted and get out of their protective mode.
