If large amounts of money are debited from your mobile account on Megafon, you should find out what is connected and how to disable paid services or subscriptions. For this, subscribers of this operator can use special commands, numbers and services.
How to find out what is connected on Megaphone
Use the "Service-Guide" self-service system, which allows you to find out what is connected on Megafon and how to disable paid services. To do this, dial * 105 # from your mobile phone (or * 100 #, * 105 * 1 * 1 * 2 #, etc., depending on the current tariff). You will receive a message with a list of currently connected paid services.
Try to go to the "Internet Assistant" on the website of the operator Megafon by clicking on the appropriate tab at the top of the page. Follow the steps on the screen to get your login password. Go to the services menu to see what is connected on Megafon and how to disable current subscriptions and services. Here you can also change your tariff plan, view expenses, set up payments and monitor your account status.
Contact the operator Megafon to find out what services are connected on the phone. To do this, dial 0500. You can listen to the list of current services in automatic mode, or choose to connect to the support service directly by pressing one or another key in the voice menu.
Contact any physical salon or Megafon office in your city, taking your passport with you. Office staff are required to provide any information about mobile services to the client upon request.
How to disable paid services on Megafon
You can disconnect an unnecessary service or subscription on Megafon immediately after executing the command * 105 #. The system will automatically prompt you to type the required command to suspend the current services. Also, you can simply send an SMS message with the word STOP to the number from which you receive information about a particular service or subscription, after which the service will be terminated.
Disable paid services by contacting Megafon by calling 0500 or by visiting the nearest physical office. At your request, support staff will perform the necessary manipulations and suspend unnecessary services. If any service was activated without your knowledge, ask for a sample complaint application at the office and fill it out. If you confirm this information, the funds for the use of unnecessary services will be returned to your account after some time.
