Beeline, like any other mobile operator, has a support service that allows you to get help from a consultant on how to use the services, as well as report any problems. Calling it from your home region is free.
Instructions
Step 1
Before calling the support service, make sure that the SIM card installed in the device was purchased in the same region in which you are at the moment. While abroad, do not call the support service at all - such a call will cost the same as a regular call to Russia. An exception is the case when it is necessary to urgently block a SIM-card lost abroad so that no one uses it for calls on credit (and they are charged in international roaming in this way, and, regardless of the tariff plan you use).
Step 2
Prepare your passport details in advance. Call 0611 from a phone with a Beeline SIM card (it may not work in roaming) or the Moscow number (495) 974-88-88 from any other phone (in this case, the call will be charged). Find out the number for calls from other phones from your region of Russia on the operator's regional website.
Step 3
Having heard the phrase "Dear subscriber, on all questions of the Internet and television - press" 1 ", mobile communications - press" 2 ", press the corresponding key of the device. If you are calling from a wired phone, first switch it to tone mode.
Step 4
Press the key with an asterisk, and after the autoinformer switches you to another menu, press the same key again.
Step 5
Press the zero key. Wait for the consultant's answer. The autoinformer will periodically inform you after what approximate time interval you will hear the answer.
Step 6
When the consultant answers, tell him what kind of certificate you want to receive, or what operation to carry out. Or, complain to him about mobile scammers. If he asks for your passport details, give them to him. Do not make false complaints and do not contact on issues that are not within the competence of the consultant, for example, how to connect a particular service on the phone of another operator.
Step 7
After the consultant hangs up, the autoinformer will ask you to evaluate his work. Spend a few minutes on this operation if you wish.
